Personal, generous, discreet

What does it take for friendship to develop between hotel and guest? Or between host and guest? Good conditions seem to us to be in place when, for example, the place is characterized by independence and the people by generosity and discretion. When personality is more important than prestige, life stories more valuable than life achievements. When a conversation at eye level and in mutual goodwill carries more weight than pure material things. And so we repeatedly try anew to make it possible for the needs and wishes of our guests to become experiences they would not want to miss, and for their ideas of successful and relaxing days to be fulfilled—indeed, for their expectations sometimes even to be exceeded.

We do not walk our path alone. Farmers and suppliers in the region, craftsmen, architects, and creatives in all fields accompany us and contribute to our success. This applies to a great extent to our employees and – most importantly – also to our guests. Mutual appreciation is part of our shared success. Appreciation means, for example, encounters at eye level, respect, and keeping one’s word. From this, a sense of connection arises, and this creates trust.

Giving a place its own character, creating something individual, also means taking the risk of renouncing convention. Those who look beyond their own horizons turn them into a springboard. Tradition has its value and remains a source of inspiration; new forms that contribute to the atmosphere find space with us. In doing so, we are guided by colors, shapes, and materials, by a style that relates to our surroundings.

In many places there is a sense of hectic rush, with the motto «higher-further-faster-better» setting the pace. We make use of the privilege of being able to work at our own, appropriate speed. This way, we take plenty of time with innovations and plan carefully. In conversation with the guest, attentive listening makes needs and wishes clear; they flow into our reflections, we spin ideas further, let them mature; some are realized, others discarded. In what is ultimately implemented with care, there is room for improvement.